1.Do you sell natural human hair?
Yes, All hair items listed on our wesbite are all 100% real human hair extensions. You can straighten, curl, cut, wash or dye them into a darker color, restyle just like your own hair.
2.How do I pick the right hair color?
If you are are a frequent hair extension buyer or you know about hair extensions well, then you just check our product page and pick the color you want. Click it to see all colors we have.
If you are not sure about the hair color or you are new to hair extensions, no worries, click here to enjoy free color macth service from us.
3.I have short/medium hair, can I use hair extensions?
Yes you can still use our hair extrension if you have short hair. Here's our sugesstion based on previous customer experience.
1) If your hair is as below and you wanna have longer hair. You can buy our DIY hair topper bundles.
2) If your hair is as below and you wanna have thicker and longer hair, you can buy our 16" or 18" multi wefts clip in hair extension or full volume halo hair extension.
4.What length should I pick?
It depends on how long is your own hair. We don't suggest that you order very long length of hair extensions if you have short hair.Click here to see all of our hair extensions size guide.
4.How long can I use the hair?
Our hair just like other real human hair extensions, which can be used for 3-6 months. It depends on how you take care of the hair, if it's taken well of, you can use it for a longer time. You can wash the hair, but with the washing time increases, the quality of the hair will go down. Normally you can wash the hair for around 20 times.
5.About Dying
1) Can I dye the hair to any color I like?
No, You can only dye the hair color to a darker color, for example, you can dye medium brown hair extensions to dark brown shade but you can't dye it to light brown shade.You can not make the color lighter by dying it.
2) Do I need to do anything before dying the hair?
Yes, You can remove the oily protective material applied on hair when manufacturing before you are ready to dye the hair. Prepare warm water with temperature 30-40 degree, wash the hair with detergent two or three times, then clean the hair with clean water.
3) Do I need to do anything after dying the hair?
Yes, You can rinse the hair dye out of the extensions using warm water. Once the hair dye is washed out, apply conditioner to them. Comb gently through the hair extensions after the conditioner has been applied. Wash the conditioner out using cold water. This will seal in the hair color and make the hair shiny.
4) Can I dye the color #613 Bleach Blonde?
It is not recommended to dye the hair of color #613. The hair of color #613 is produced by bleaching instead of dying in the process of manufacture. The hair is easy to break when dying again. Try and dye one piece of hair to make sure that the hair is not spoiled when dying before dye the rest.
6.About Tangeling
1)Why the hair tangle?
All human hair extensions will tangle if not taken care of. The reasons might be as below:
. Not comb well after using;
. Not wash after a long time;
. Not use hair conditioner after washing;
. Not hand-wash.
2) What to do if the hair tangled?
If it is not too frizzy. You can straighten it by straighter after combing and detangling the hair. It is recommended to straighten the hair one piece by one piece. Cut the tangled hair if necessary.
If it is seriously frizzy. You can wash hair with shampoo and conditioner. Then the hair will be straight again. It is recommended to keep the hair into the water with conditioner for about five minutes when you are washing.
7.About Hair Caring
Avoid washing by machine. Avoid sleeping with hair. Avoid making complex hair style with hair products. Or the hair will be tangled easily.
Avoid bleaching the hair. Bleaching will hurt the hair.
Store well like putting the hair into a sealed polybag when you are not using hair.
Avoid letting the hair contact acidid,alkaline or corrosive objects.
8.About Hair Washing
1) Do I have to take out the extensions to wash them or do I keep them on my hair?
For tape ins, if you already put them on, you can wash them directly from your head just like your own hair. But for other hair extensions like halo or clip-ins, you can take them out to wash cause they are easy to put on and take off.
9.Where do the hair come from?
Our hair mainly collected from salons in Europe like Ukraine, Poland, Belarus for the blonde hair and temples in Aisa like Malaysia, India, Bangladesh, Indonesia for the brown hair.
