FAQ- About Customer Service

  1. 1.Do you ship to my country? Is it free shipping? How long will it take?

    Yes, our shipping service is worldwide. We provide free express shipping for orders over $60. We deliver via FedEx Express within nearly a week, but we can't guarantee the exact date.                                                                                                                                                                                                                                You may see our shipping policy details here.
  2. 2.Are these real human hair?

    Yes, we only sell 100% real human hair on our website.
  3. 3.Do you support buy now pay later?

    Yes, we support buy now pay later with Klarna or Paypal pay in 4.
  4. 4.How can I choose a color match with my own hair? Do you offer free color match?

    Yes, you may check here for color match.
  5. 5.Do you have any discounts?

    Yes, we have a 20% discount for new customer in the 1st order.  If you are a returning customer, you can still get discounts by checking our homepage banner for promotions from time to time or contacting our customer service via service@e-litchi.com for returning discounts.
  6. 6.Can I pay with my credit cards?

    Yes, we support most credit cards, including Visa, Mastercard, American Express, JCB, Discover, Maestro, Diners Club, etc. We also support Paypal and Klarna, buy now pay later.
  7. 7.How to reach customer service?

    Please email us via service@e-litchi.com. Any emails would be replied to within 24hrs during working days. Please kindly wait for some while at the weekend or holiday. Your request will be answered once our customer service is available.
  8. 8.Can I return if it doesn't fit me?

    Yes, we offer 30 days of free return and exchange. You can look up our return and refund policy here

FAQ- About Human Hair General Info

  1. 1.How long can the hair be used?

     Our hair extensions are made of 100% human hair, and can be used for 3-6 months. It depends on how you take care of the hair. If you follow our suggestions and use high-quality shampoo and conditioner, you can keep your hair extensions for longer. They can be washed. However, the quality of the hair will deteriorate as the number of washes increases.  In a common case, you can wash the hair 20 times.
  2. 2.Can I dye the hair in any color I like?

    You can only dye the hair a darker color. For example, you can dye medium brown hair extensions to dark brown, but you can't dye them light brown. It is important to note that you cannot change the color of hair extensions lighter by dying them. 
  3. 3. Do I need to do anything before dying the hair?

    Yes, you can follow the below steps. First, remove the oily protective material applied to the hair during manufacturing before you are ready to dye the hair. Next, prepare warm water of 30-40 degrees, and then wash the hair with detergent two or three times. Finally, clean the hair with clean water.
  4. 4. Do I need to do anything after dying the hair?

    Yes, there are several things you can do. First, you can rinse the hair dyes out of the extensions with warm water. After completely washing out the hair dye, apply conditioner to them. Then, comb gently through them and wash the conditioner with cold water. The conditioner helps prevent the hair from coming off and makes the hair shiny.
  5. 5.Why the hair tangle?

    • All human hair extensions will tangle if not taken care of well.                                                                                                                                                                                                                                                                        The reasons might be as below:                                                                                                                                                                                                                                                                                                                                            . No comb after using;                                                                                                                                                                                                                                                                                                                                                                  . No-wash for a long time;                                                                                                                                                                                                                                                                                                                                                          . No use of hair conditioner after washing;                                                                                                                                                                                                                                                                                                                   . No hand-wash.

  6. 6.What to do if the hair tangled?

     If it is frizzy, a straightener can be used after combing and detangling the hair. Straighten the extension piece by piece. If it is seriously frizzy, cut the tangled hair. Wash the hair with shampoo and conditioner if necessary. Leave the hair in water with a conditioner for about five minutes during washing, then it becomes straight again.
  7. 7.About Hair Caring

    Avoid washing by machine.                                                                                                                                                                                                                                                                                                                                                    Avoid sleeping with hair.                                                                                                                                                                                                                                                                                                                                                            Avoid making complex hairstyles with hair products; otherwise, the hair will easily get tangled.                                                                                                                                                                                          Avoid bleaching the hair, for it will hurt the hair.                                                                                                                                                                                                                                                                                                  Avoid exposing the hair to acidic, alkaline, or corrosive objects.                                                                                                                                                                                                                                                                  Store the hair well by putting it into a sealed plastic bag whenever unused. 
  8. 8.Do I have to take out the extensions to wash them or do I keep them on my hair?

    In terms of tape ins, you can wash them directly from your head, just like your own hair, if you already put them on. But as for other hair extensions like halo or clip-ins, you can take them out to wash because they are easy to put on and take off.
  9. 9.Where do the hair come from?

    Our hair is mainly collected from donors in salons in Europe like Ukraine, Poland, and Belarus for the blonde hair and donors from temples in Asia like Malaysia, India, Bangladesh, and Indonesia for the brown hair.

FAQ- About Human Hair Toppers

  1. 1.How can I pick a suitable topper for my thinning crown?

    We have different human hair toppers made for different customer needs. For example, the smallest base size 6*9cm topper has the smallest coverage, designed for women with only a little thinning hair at the crown area, but the rest area is full of hair. In this case, it looks more natural. The biggest coverage is 15*16cm base size for women whose balding area is huge. In addition, the clips are removable, and you can leave us a note for removing the clips. We also sell the tapes made for it for you if needed. You can check here to find a suitable topper.