Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- For lace toppers or wigs, pls note the lace should remain the same condition you received them.(unaltered, uncut, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Have all Gift sets included
- The hair was cut or damaged
- The item was worn or sprayed with hair styling products
- The item was damaged, or the original status was changed
- Custom orders and Gift gallery items.
Please note that we can’t accept ineligible products and they will be returned to you at your cost.