Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.

Eligible Products:

  1. Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
  2. Have all tags on them and are in their original packaging
  3. Item(s) are returned within 30 days of the order delivery date
  4. Have all Gift sets included

Ineligible Products

  1. The hair was cut or damaged
  2. The item was worn or sprayed with hair styling products
  3. The item was damaged, or the original status was changed
  4. Custom orders and Gift gallery items.

Please note that we can’t accept ineligible products and they will be returned to you at your cost.

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