Dear E-litchi Lovers,
Customer satisfaction is at the top of our list here at E-litchi. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.
You can cancel your order free of cost within 48 hours after placing your order. Any cancellations on orders placed on our website after 48 hours will incur a 5% handling fee. Once your order has been shipped and is on its way to you, it cannot be cancelled. Please see our return policy to return your order.Please note that custom orders cannot be cancelled once they have been placed.
To return your order with us you MUST firstly contact our customer service team via firstname.lastname@example.org, or your return might be denied. You can choose your refund from one of the following refund payment options:
Store Credit – No restocking fee is deducted if you choose to refund your order in E-litchi store credits, and your next purchase is made easier!
Refund – Monetary refunds will be refunded back to your original form of payment that you used to purchase the order. A 10% restocking fee is deducted from all monetary refunds.
Express shipping costs, international shipping costs and any other third-party fees are non-refundable. If you paid for the shipping cost with your order, this shipping cost will be deducted from your total refund amount. If your order had free shipping, a fee of $6 will be deducted from your final refund amount to cover the shipping. We are not responsible for your shipping cost when you return the parcel back to us. If there's any problem, you can always contact our customer service team via email@example.com
Any refused international packages and international automatic returns (including Canada) will incur a 30% restocking fee of the total order amount.
Refunds are processed 5 to 7 business days after your return has been received. Please allow a further 7 business days for your refund to appear on your bank statement before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.
Any altered, worn, washed or damaged products are not eligible for any exchanges or returns.
- Are in the same condition you received them (unaltered, unworn, undamaged, containing no signs of wear, styling products or odor)
- Have all tags on them and are in their original packaging
- Item(s) are returned within 30 days of the order delivery date
- Have all Gift sets included
- The hair was cut or damaged
- The item was worn or sprayed with hair styling products
- The item was damaged, or the original status was changed
- Custom orders and Gift gallery items.
Please note that we can’t accept ineligible products and they will be returned to you at your cost.
We are not held responsible for any lost returns.
For international order exchanges, there will be shipping fee. Pls note that the color difference caused by different computer or mobile phone displays is not regarded as a quality problem. For details pls contact our customer service team.
Please contact our customer service via firstname.lastname@example.org if you would like to make an exchange on your order.
If you would like to exchange your order a second time, there is a 5% restocking fee.
If the exchange item(s) costs more than your first order, we will contact you to obtain the payment difference for the additional amount. Any exchange balance will be refunded to your original payment method.
Your exchange can only be processed after we have received your return.
HOW TO RETURN
1. Contact E-litchi customer service team via email@example.com.Please note that without contacting customer service, your return may be denied.
2.All customers are responsible for their own return shipping costs for any returns or exchanges.
3. Your refund will be processed in 5-7 business days after your return has been received.
4. If you ask for an exchange, our customer service will contact you once the return has been received.
5. Return & Refund Address(Contact customer service before sending back, otherwise we are not responsible for any potential fees):
116 N Primrose Ave Apt4
Alhambra CA 91801-1731
Pls put a note in the parcel: Item SKU Order Number
Pls note: The shipping address on the parcel which you received is not return address. We are not responsible for any lost items if you return the parcel to this address. The only return address is as above.
Any questions, you can always find our customer service team via firstname.lastname@example.org