FAQ- About Customer Service

1.Do you ship to my country? Is it free shipping? How long will it take?

Our hair extensions are made of 100% human hair, and can be used for 3-6 months. It depends on how you take care of the hair. If you follow our suggestions and use high-quality shampoo and conditioner, you can keep your hair extensions for longer. They can be washed. However, the quality of the hair will deteriorate as the number of washes increases. In a common case, you can wash the hair 20 times.

2.Can I dye the hair in any color I like?

You can only dye the hair a darker color. For example, you can dye medium brown hair extensions to dark brown, but you can't dye them light brown. It is important to note that you cannot change the color of hair extensions lighter by dying them.

3.Do I need to do anything before dying the hair?

Yes, you can follow the below steps. First, remove the oily protective material applied to the hair during manufacturing before you are ready to dye the hair. Next, prepare warm water of 30-40 degrees, and then wash the hair with detergent two or three times. Finally, clean the hair with clean water.

4.Do I need to do anything after dying the hair?

Yes, there are several things you can do. First, you can rinse the hair dyes out of the extensions with warm water. After completely washing out the hair dye, apply conditioner to them. Then, comb gently through them and wash the conditioner with cold water. The conditioner helps prevent the hair from coming off and makes the hair shiny.

5.Why the hair tangle?

All human hair extensions will tangle if not taken care of well.

The reasons might be as below:

  • No comb after using;
  • No-wash for a long time;
  • No use of hair conditioner after washing;
  • No hand-wash.
6.What to do if the hair tangled?

If it is frizzy, a straightener can be used after combing and detangling the hair. Straighten the extension piece by piece. If it is seriously frizzy, cut the tangled hair. Wash the hair with shampoo and conditioner if necessary. Leave the hair in water with a conditioner for about five minutes during washing, then it becomes straight again.

7.About Hair Caring

Avoid washing by machine.

Avoid sleeping with hair.

Avoid making complex hairstyles with hair products; otherwise, the hair will easily get tangled.

Avoid bleaching the hair, for it will hurt the hair.

Avoid exposing the hair to acidic, alkaline, or corrosive objects.

Store the hair well by putting it into a sealed plastic bag whenever unused.

8.Do I have to take out the extensions to wash them or do I keep them on my hair?

In terms of tape ins, you can wash them directly from your head, just like your own hair, if you already put them on. But as for other hair extensions like halo or clip-ins, you can take them out to wash because they are easy to put on and take off.

9.Where do the hair come from?

Our hair is mainly collected from donors in salons in Europe like Ukraine, Poland, and Belarus for the blonde hair and donors from temples in Asia like Malaysia, India, Bangladesh, and Indonesia for the brown hair.

FAQ- About Human Hair General Info

1. How long can I use the hair?

Our hair just like other real human hair extensions, which can be used for 3-6 months. It depends on how you take care of the hair, if it's taken well of, you can use it for a longer time. You can wash the hair, but with the washing time increases, the quality of the hair will go down. Normally you can wash the hair for around 20 times.

2. Can I dye the hair to any color I like?

No, You can only dye the hair color to a darker color, for example, you can dye medium brown hair extensions to dark brown shade but you can't dye it to light brown shade.You can not make the color lighter by dying it.

3. Do I need to do anything before dying the hair?

Yes, You can remove the oily protective material applied on hair when manufacturing before you are ready to dye the hair. Prepare warm water with temperature 30-40 degree, wash the hair with detergent two or three times, then clean the hair with clean water.

4. Do I need to do anything after dying the hair?

Yes, You can rinse the hair dye out of the extensions using warm water. Once the hair dye is washed out, apply conditioner to them. Comb gently through the hair extensions after the conditioner has been applied. Wash the conditioner out using cold water. This will seal in the hair color and make the hair shiny.

5.Why the hair tangle?

All human hair extensions will tangle if not taken care of well.

The reasons might be as below:

  • No comb after using;
  • No-wash for a long time;
  • No use of hair conditioner after washing;
  • No hand-wash.
6. What to do if the hair tangled?

If it is not too frizzy. You can straighten it by straighter after combing and detangling the hair. It is recommended to straighten the hair one piece by one piece. Cut the tangled hair if necessary. If it is seriously frizzy. You can wash hair with shampoo and conditioner. Then the hair will be straight again. It is recommended to keep the hair into the water with conditioner for about five minutes when you are washing.

7. About Hair Caring

Avoid washing by machine.

Avoid sleeping with hair.

Avoid making complex hairstyles with hair products; otherwise, the hair will easily get tangled.

Avoid bleaching the hair, for it will hurt the hair.

Avoid exposing the hair to acidic, alkaline, or corrosive objects.

Avoid exposing the hair to acidic, alkaline, or corrosive objects.

Store the hair well by putting it into a sealed plastic bag whenever unused.

8. Do I have to take out the extensions to wash them or do I keep them on my hair?

For tape ins, if you already put them on, you can wash them directly from your head just like your own hair. But for other hair extensions like halo or clip-ins, you can take them out to wash cause they are easy to put on and take off.

9. Where do the hair come from?

Our hair mainly collected from salons in Europe like Ukraine, Poland, Belarus for the blonde hair and temples in Aisa like Malaysia, India, Bangladesh, Indonesia for the brown hair.

FAQ- About Human Hair Toppers

1. How can I pick a suitable topper for my thinning crown?

We have different human hair toppers made for different customer needs, for example, the smallest base size 6*9cm topper has the smalles coverage, it's amde for women who is only a little thinning at crown area but the rest hair are full, in this case, it looks more natural-looking. The biggest coverage is 15*16cm base size which is made for women whose balding area is big. And the clips are removeable, you can leave a note to ask for removing the clips, we also have the tapes made for it for you to buy together if needed. You may check here to find a suitable topper.

Thank you. 20% Discount Code: NEW20
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