Dear E-litchi Lovers,
Thanks for purchasing from us. For offering better customer service, we have listed our refund & return policy as below. Pls kindly check all the info and if you have any other questions, feel free to contact our professional service team at firstname.lastname@example.org.
1.Our return policy lasts for 30 days. If 30 days have gone by since your receipt of shipment, unfortunately, we can’t offer you a refund or exchange. Besides, we only accept these return reasons, which the products have poor quality or are in faulty, and you receive the incorrect items.
Check the table below
|Return Policy||Buyer pay the shipping fee||Seller pay the shipping fee||Photo & Reason Provided||Exchange Avaiable|
|Receiving Wrong Items|
|Contact Us||Customer Service Email Address: email@example.com|
2. Pls contact us with your reason & photo proof before sending anything back. We will reply you within 24hrs. After you receive the approved email from us, please re-pack the returned items in its original box and packaging, along with a print off of your confirmation of purchase email and attach your RMA number.
3. Go to the local post office, or another courier, to ship the package. Contact us for the right return address for the package.
4. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
5. You will receive an email as soon as we received your items, and when the refund is approved.
Once we receive your item, a refund is initiated within 3-5 business days.
If you cancel your paid order, we initiate your refund within 3-5 business days after you submit your cancelation request.
The way your refund is processed depends on your original payment method.