FAQ - About E-litchi Service

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1.How many days will it take to my country?

If you are located in the US, UK, CA or AU, the shipping days is normally 5-7 business days including 1-2 processing business days. Click here to see the shipping & delivery policy.

2.Can I exchange the item if the hair is not suitable for me?

Yes you can. Our return policy lasts for 30 days. If 30 days have gone by since your receipt of shipment, unfortunately, we can’t offer you a refund or exchange. Click here to see the return & refund policy.

3.Why Paypal involved in when I was paying with my credit card?

Pls no worries. Payments are made at PayPal, but you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account either. We only support Paypal at the moment and it's the most authoritative payment method for protecting customers' rights. Click here to see the payment method deatils.

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